Privacy Policy · ParkUp

At ParkUp, we are committed to protecting your privacy and that of your customers. This policy describes how we collect, use, and protect personal information in compliance with Costa Ricas data protection laws and international standards.

1. Information We Collect

We collect information you provide directly, such as: • Registration information (name, email, phone) • Your parking site data (name, address, capacity) • Operational data (ANPR events, plates, entries/exits) • Service usage data • Billing and payment information

2. How We Protect Your Information

We implement industry-standard security measures: • Data encryption in transit (TLS) and at rest (AES-256) • Secure authentication and per-organization isolation (Row Level Security) • Automatic backups per operational policy • Security reviews and continuous monitoring • Cloud infrastructure (Supabase / equivalent cloud provider) with redundancy

3. Use of Information

We use your information to: • Provide and improve our services • Parking access and operations (ANPR, sensors) • Process transactions and payments • Send important service notifications • Comply with legal and tax obligations • Prevent fraud and abuse • Personalize your experience

4. Information Sharing

We DO NOT sell or share your personal information. We only share data when: • You give explicit consent • It's necessary to provide the service (e.g., payment/messaging processors) • Required by law or competent authority • Necessary to protect rights and safety

5. Data Storage

• We store data on cloud infrastructure with geographic redundancy • We retain information while your account is active • You can request data deletion at any time • Plate events and logs are retained per your policies (e.g., 30–90 days) • We comply with Costa Rica's Law 8968 on data protection

6. Your Rights

You have the right to: • Access your personal information • Correct incorrect data • Request deletion of your information • Export your data • Object to data processing • Withdraw consent at any time

7. Contact

For privacy questions, contact us: • Email: info@newstreetdev.com • Phone: +506 7183-0202 • Address: San José, Costa Rica Data Protection Officer: • Email: info@newstreetdev.com

8. Updates

• This policy was updated on January 1, 2024 • We'll notify important changes by email • Continued use of the service implies acceptance • Previous versions available upon request

Additional Information

For more information about our privacy practices, or if you have questions or concerns, please dont hesitate to contact us.

This privacy policy applies only to our online services and is valid for visitors to our website with regards to the information that they shared and/or collected in ParkUp.

By using our service, you agree to the collection and use of information in accordance with this policy.