Terms of Service

By accessing and using ParkUp, you accept these terms of service in full. If you disagree with these terms, you must not use our service. • You must be at least 18 years old to use this service • You must provide accurate and complete information • You are responsible for maintaining account confidentiality • You must be the parking owner/operator (or act on their behalf) • You agree to comply with all applicable laws and regulations

ParkUp is a parking management platform that includes: • Access control with ANPR integration (Hikvision, Dahua, Genetec or other compatible cameras) • Compatibility with IoT occupancy sensors via webhook • Integrated e‑invoicing with Costa Rica's tax authority (Hacienda) • User portal and validations • Reports, analytics and event auditing • Integration with barriers, cameras and third‑party hardware • Roadmap features (not included today): native WhatsApp/SMS, offline mode We reserve the right to modify or discontinue services with prior notice.

• Plans are billed monthly or annually • Payment is made in advance • We accept credit/debit cards and bank transfers • Prices are in Costa Rican Colones (CRC) • Prices may change with prior notice • No refunds for partial periods • Cancel anytime without penalty

• We comply with Costa Rica's data protection laws (Law 8968) • We implement industry-standard security measures • Personal data (including plates) is treated confidentially • Automatic backups per operational policy • Data encryption in transit (TLS) and at rest (AES-256) • Per-organization isolation via Row Level Security • Platform-level access and modification auditing

As a ParkUp user, you agree to: • Use the service only for legal and operational parking purposes • Not share access credentials • Maintain confidentiality of personal data (including plates) • Inform users about data processing where applicable • Comply with local and traffic regulations applicable to your operation • Not attempt to hack or damage the system • Report any security vulnerabilities • Keep your contact information updated

It is strictly prohibited to: • Use the service for illegal activities • Share or sell access to your account • Store illegal or inappropriate content • Attempt to access other users' data • Use the service for spam or phishing • Reverse engineer the software • Intentionally overload servers • Violate intellectual property rights

• ParkUp is provided "as is" without warranties • We are not responsible for data or revenue loss • We are not responsible for fines, sanctions or operational decisions • Our maximum liability is the amount paid in 12 months • We are not responsible for service interruptions • We don't guarantee 100% uptime • User is responsible for their own backups • We are not responsible for hardware failures or third‑party integrations

• You can cancel your account at any time • We may suspend accounts for terms violations • Data is retained for 90 days after cancellation • You can export your data before canceling • No cancellation penalties • Access ends at the end of the paid period • Confidentiality obligations survive termination • You must pay any outstanding amounts before canceling

• ParkUp and its content are property of New Street Group • You retain ownership of your data • You grant us license to process your data • You may not copy or redistribute our software • Suggested improvements become our property • We respect third-party trademarks • Logos and brands are registered property

• Technical support available during CR business hours • Target response time: 24-48 business hours • Support via email and WhatsApp • Automatic updates included • SLA with committed availability available under Enterprise plan (written agreement) • Scheduled maintenance with prior notice • Assisted onboarding included in all plans • Documentation and 1-on-1 support during implementation